Blog CYP

“I really enjoy working with children and young people…they take positive risks”

New ACTO Chair and accredited integrative CYP therapist Basi Amodu shares the motivations behind her career choices and priorities for the organisation

Basi Amodu did not initially set out to be a therapist.

During the early stages of her career, Basi had a number of differing jobs before becoming a mother, ranging from location and reportage work in Cuba and South Africa to working in the property management industry. Then when she became a mother and decided to work within her local community in a local library, she successfully applied for a role at a school as a Home School Coordinator – a bridge between, home, school and Children’s Services. This proved to be a seminal moment. Assigned to working with families impacted by alcohol, substance misuse, mental health and domestic abuse, Basi could see how positive changes in the family environment were less significant for the smallest children in those families. Basi’s sole mission became how to make systemic changes using the statutory bodies that would benefit the children, young people, and their families to help them have the best possible start in life. In conjunction with this, Basi also became the Project Coordinator for the Young Carer’s Service in area of West London. This fostered Basi’ ambition to work garner more support from the statutory bodies that had the resources to effect real change in the lives of young people and their families.

Building the foundations for a career in counselling and therapy

Much of Basi’s work involved working with families impacted by mental health, substance/alcohol, and domestic abuse – often referred to as the ‘toxic trio.’ Although Basi enjoyed the work, she realised that to help get the families more financial and practical support, she needed a new form of language and additional skills to advocate on behalf of her clients.

A chance conversation with a colleague pointed Basi in the direction of a new foundation course in counselling children which encouraged her to apply. In due course, Basi not only completed the foundation course but went on to study for a postgraduate diploma in counselling and immediately after the master’s degree in counselling at the University of East London.

Basi explained:

“Domestic violence funding was being stopped and I realised that I wanted to focus more on children and young people. By developing my therapy work, therapeutic skills and drawing on my experience and background, I could assist more disenfranchised children and families, ensuring that they received the crucial early intervention they required.”

“Children are not as afraid of change as adults are.”

Developing strategies for coping with change in our lives can be a challenge for all age groups. One of the reasons why Basi finds it rewarding to work with younger age groups is her belief that children and young people are more willing to take positive risks – and are arguably not as afraid of change as adults are.

Basi said:

“Children and young people know that when we meet for a therapeutic counselling session, they are coming into a space to talk about difficult things. I use my creative and listening skills, to provide a safe space that allows young people to challenge their lived experiences, offers them the opportunity to explore and express themselves without judging them. These methods help children to find the answers to the questions they are struggling with themselves.

“I find it incredibly rewarding to accompany young people on their journey – even if I may not see the eventual positive changes in their lives in the future.”

It is not only working with children and young people that Basi finds fulfilling professionally. Helping parents to deal with challenges in their lives is equally satisfying, for example working with parents to understand their parental struggles often stem from a space of fear (not wanting to repeat mistakes) and love for their child. Supporting parents to explore their role not just as parents but also as people in their own right. One way of doing this is to offer space for parents to understand their own school and childhood experiences. For Basi, it is important that this process is a collaborative one without personal judgement.

The transition to working online.

The advent of the COVID-19 pandemic resulted in therapists and counsellors moving their practices online as lockdown restrictions were enforced during 2020/1. For some therapists this represented a major challenge, getting to grips with technology and seeking to offer clients a comparable experience to that of a face-to-face session. Yet not for Basi.

Basi had already gained online experience using Skype to work with younger clients who had were now at university and wished to continue their sessions virtually without having to find another therapist.

This experience encouraged Basi to further research the benefits of working online, for example in countries like South Africa, Ethiopia and Canada had been using ‘Telehealth’ before the pandemic as a lifeline for many in remote communities. Many of Basi’s clients viewed online working as a backup; not perfect or a long-term solution, but one which could work for some of her clients.

In March 2020 the pandemic hit whilst Basi was working privately and within a digital school. Due to having family in Europe Basi was able to prepare her private clients for the transition to online working, sharing creative resources, coaching families with using Zoom and other platforms, and re contracting the work. The clients were practising using the video and live chat platforms in the months leading up to the first UK restrictions. The transition to working online was rapid but Basi was prepared as were her clients. Once the UK government shut the country down the new service launched within 24 hours.

Basi said:

“This period was incredibly intense. I was working with a full cohort of students, and we knew that restrictions to face-to-face contacts were imminent.

“We were thoroughly prepared though, providing briefings for parents, and explaining how it would work. The result was that it was a seamless experience for our young clients. That’s not to say that it did not have its own challenges; and like many thousands of therapists and counsellors, we were training as we were delivering!”

Working online has therefore been an extremely positive experience for Basi, so much so that although she continues to work in person in school, her private practice and clinical supervision work is online only.

Addressing the concerns of practitioners on working online

Basi understands the unease that some practitioners feel about working online. She explained:

“I appreciate that some therapists and counsellors are uncomfortable about working online. They have concerns about their abilities to pick up non-verbal clues from their clients, they feel that it is difficult to maintain the same connections – and perhaps believe that online is not appropriate for dealing with specific issues. I am aware too that some professional bodies have a view that it is not possible to work with certain cohorts, for example clients under 11 years of age. Furthermore, some individuals are not confident about working with the technology and feel limited by it.

“These are all legitimate concerns – which as an organisation supporting online practitioners we need to be fully understanding of. Nonetheless, there are many reasons to be excited about the benefits of working online.”

In Basi’s opinion demonstrating how practitioners can work with different traumas and issues is key to convincing those who are either sceptical or have yet to try working online:

“Working online is not an emergency system; it is another way of working which can offer many different ways, and tools, for you to work with clients.

“There are several therapists who are using technology in innovative and exciting ways to work with children and young people, such as Lesley Simpson-Gray,  Jessica Stone and Ellie Finch.

“By working online, we do not only expand our reach, but we also expand our skills and our competencies – ultimately offering more choice to our clients.”

These experiences convince Basi that online working has increased her creativity, boosted her confidence, expanded her contacts – and helped her to work with clients who find the in-person sessions daunting due to concerns about body image or for reasons of disability or accessibility. Where appropriate, Basi can work without a camera and use Live Chat to communicate.

Working online internationally does though have other important considerations.

Basi is an Associate Member of the Barbados Society of Psychology and understands how legal systems can differ in countries across the world. This makes it crucial to be mindful of client safety, as the laws and regulations governing a territory could be very different to the UK. In addition, it is essential to undertake the necessary training and groundwork to ensure that as a therapist or counsellor, we have the appropriate set of competencies to help a client overseas.

The future of ACTO

This year saw Basi elected as the new Chair of ACTO in succession to Adrian Rhodes.

Basi explained that it although she did not put herself forward to do it, it is a role that she is now relishing – and is keen to make sure that ACTO focuses on delivering more benefits to its members. She explained:

“When I agreed to be Chair, I was clear that I was not just a director but a member, too. This means that it is important that we increase the services and benefits we provide to our members, whether they are students, professionally qualified or in supervisory roles.

“That is why I have a number of priorities for the coming year and beyond.

“Firstly, we need to incorporate our training providers more closely within ACTO, helping members and potential members to access the professional training they need.

 “Secondly, we want to grow our membership – and this requires us to be seen as the leading body in the UK for online digital working; driving up standards and showcasing innovation which benefits our clients. This also necessitates that we understand that as newer members qualify, they may have different needs from those who have worked online for many years. We must change and adapt.

“And finally, we must be ambitious. I feel that one of ACTO’s long-term aims should be to be regulated by the Professional Standards Authority. This would give both members and clients greater protection and more confidence about our status. It is likely to involve significant work – but for me, it represents a real opportunity to grow and professionalise the organisation.”

Basi Amodu was talking to Simon Frost


About Basi Amodu

Basi is a MBACP (Accred) of the BACP and an Associate Member of the BSP (Barbados Society of Psychology) and Chair of ACTO. She is an integrative creative therapist in schools and private practice working with children, young people (CYP) and adults. Basi also works as a clinical supervisor working with therapists and other experts in the helping professions. For further information about Basi please click here.

ACTO conference 2023

ACTO is hosting its next annual conference on 4 November 2023. More information will be available on the news and events pages soon.


A Black Perspective: Accessible & Inclusive Online Therapeutic Spaces

Date: Sat, 25 March 2023, 

Time: 10:00 – 12:00 GMT

Date & Time: Sat, 25 March 2023, 10:00 – 12:00 GMT

In this workshop Lesley examines how her creative journey using immersive technology led her to embrace important, collective challenges and experiences faced by many of the UK’s Black mental health professionals. She reflects on lasting disruptions caused by the recent pandemic and the eruption of new technology in psychotherapy; taking you on a journey to explore innovate ways to use a virtual therapy space in private practice with children and young people.

Lesley shares highlights from her personal and professional journey and guides you through a therapeutic experience using immersive visualizations and 3D tools as you reflect on your own self-identity. She focuses on the importance of using technology to create online therapeutic spaces which are inclusive and accessible to all.

Who is This Workshop Appropriate For?

  • Qualified and in-training Counsellors, Psychotherapists or Psychologists working online with Children & Young People

How May This Workshop Impact Your Practice?

  • Working in this way can help professionals working online to reflect on the self-identity needs of all clients, and especially those with differences in culture and neurodiversity.

Lesley is an experienced Child and Adolescent Psychotherapist and certified Cyber-Therapist. She has used her long-held passion for imagery, music and the creative arts to underpin her professional training at the Institute for Arts in Therapy and Education.

She has run her private psychotherapy practice since 2017 and she moved from ‘in-person’ therapy to a 3D virtual playroom in 2020. Her therapeutic framework combines neuroscience, digital creative arts, and a blend of the physical and virtual worlds to deliver playful, immersive interventions.

Lesley’s lived experience as a black, British professional has led to her special interest in raising the profile of neurodiversity, especially amongst care-experienced children and young people with a cultural connection to the African diaspora. For several years she worked for a national UK charity as a young people’s advocate and independent mental health advocate.

Lesley designs and delivers her own series of cyber-creativity workshops and training programmes. Her goal is to help mental health professionals to gain IT skills and confidence for online creative arts therapy.

Lesley Simpson-Gray


Instagram lesley.simpsongray

Youtube Lesley Simpson-Gray Psychotherapy

Twitter @CyberPsychothe1

LinkedIn Lesley Simpson-Gray


Jessica Stone Digital Play Therapy: The Creative Integration of Digital Tools Online

Following the success of the ACTO CYP and Online Events collaboration that brought together Andrew Reeves and Sally Evans to discuss Safeguarding Children and Young People Whilst Working Online, we are excited to bring you our next event….

Jessica Stone is an expert on Digital Play Therapy and many of you may know of her through her book Digital Play Therapy and also through her Virtual SandTray app.
We are delighted that Jessica has agreed to present at our next event on Friday 20th January between 6-8pm. Click on the button immediately below to book your place.

This is a great chance to explore those creative ideas for working online and we hope that it gives you some innovative ways to engage with your young clients online.

What is our vision?

Our vision for this ACTO CYP Network is that we connect with one another to share ideas for best practice working online with CYP. If you wish to share your ideas for this network, then please contact us you can email Rachael or Basi

Want to make sure you do not miss any news from the CYP Network? Sign up for our special newsletter.

Blog CYP

A bite of a moveable feast: Some logistic and therapeutic considerations for the online school therapy group

Therapeutic groups in schools can be a fantastic way for children to develop empathy, find peer support, and process feelings and experiences. The recent pandemic has not only disrupted children’s usual support network and school experience, but also created the need for developing new ways of enabling social connection and group experiences. When physical distancing is imperative the online therapeutic school group can become a means of providing much needed social support, space for processing of feelings and experiences, and an outlet for children and young people to express themselves facilitated by the supportive presence of attuned adults.

Hybrid models of working, specifically where the therapist is online, and participants are together in person can enable groups placed in ‘bubbles’ access to expanded resources and experiences using digital technology. This blog post will give a taste of how a group intervention with an online therapist can provide a therapeutic opportunity and support children and young people with their wellbeing. This blog post is adapted from a longer and more detailed article A moveable Feast: Logistic and therapeutic considerations for the online school therapy group.

Aims of the intervention

To provide a 6 session block of weekly therapeutic group sessions for primary age children with the aim of supporting emotional regulation, peer support and processing of emotions and experiences. A hybrid model where the therapist is attending online with a group of children together, can allow for children and young people to access an interactive and attuned therapist through digital means. Additionally, in line with their digital rights, and involvement and empowerment with their developing digital skills, a wellbeing intervention experienced digitally has the potential to enhance children and young peoples’ understanding of how online interventions can support them.

The premise

The online therapist develops a therapeutic group with up to ten children and an ‘in person’ learning assistant with the aim of supporting group members with emotional regulation, peer support and a safe space to share experiences and feelings.

In this situation the therapist collaborates with the school to facilitate the group remotely during the school day. Key considerations for this include the quality of internet connection and appropriate technology, the expertise of the therapist in online working, suitable referrals and aims, the use of a consistent private space, and the suitability of the supporting adult who will be present with the children.


Before starting, communication between the school and the therapist is very important to make sure a thorough assessment is conducted. An agreement must be in place to meet the requirements necessary for the work to be a success, and any adaptations needed voiced and established before starting. A working alliance and understanding of the aims of the group must be developed between the therapist and the learning assistant before starting, to agree approaches in response to specific situations, such as if a child becomes dysregulated. Safeguarding procedures must be established and suitability of referrals assessed in line with group aims.


Connection of both technology, and of the felt experience of the group ‘connection’, is of great importance if the group is to be effective in achieving its aims. For this reason, tests of the equipment and internet must be carried about before starting. In order to foster connection in the group, the therapist, attending remotely and as such relying more heavily on tone of voice, screen presence and facial expression must make additional adaptations to their delivery style and structure of their intervention.


If assessed properly and set up with core conditions met, this type of group can very successfully support young people with their mental health and wellbeing. This is partly because consultation shows children and young people don’t tend to separate the online world, and in person world as ‘real’ and ‘not-real’. In this way, the online therapist is not interpreted as less impactful as an in person one. Key factors in the therapist being impactful while attending remotely is in their modification of their practice to compensate for factors which come to play online. These factors include understanding and mitigating for dissociation or the disinhibition effect, knowing how to amplify screen presence, and being able to design the intervention appropriately. The therapist who successfully undertakes this work will dedicate time to communicating and collaborating with the school to set the work up properly, and will also dedicate time to preparing the learning assistant who will be in the room recognising their importance in supporting the children in the space.


I hope I have given you a flavour of how a remote therapeutic group can be fantastic opportunity for additional support to children and young people. Those who are already working online, or with a hybrid approach blending in person and online therapy may be interested in learning more about this iteration of the hybrid model. Those who are currently not working digitally, or with groups, however are curious to find out more about possibilities may also have found some content of interest in this post or inspiration for further research and training. 


Elle Gilbertson is an art therapist working with adults, young people and children in private practice and in the third sector. In her private practice she is also a clinical supervisor working with other therapists. She holds an MSc in Art Psychotherapy, and a diploma in online therapy. She has a special interest in mind/body interventions, and when appropriate integrates her training in embodied practices into her art therapy practice to support clients regulate, process feelings and foster healing. She is excited about the combined potential for art therapy and online therapy to facilitate therapeutic change.

You can find out more at, or contact her directly at


Safeguarding Children & Young People While Working Online – September 17th

Workshop with Sally Evans and Andrew Reeves

This workshop is the first in a series which is focusing on working with Children & Young People online and is a collaboration between ONLINEVENTS and ACTO.

About this event

In this 2 hour workshop, there will be input from Sally and Andrew as they share their learnings and experience of safeguarding while working online.

There will also be time for Q&A to meet the learning needs of the group and small group work so that the wisdom that is accumulating in the community of Children & Young People practitioners can also be shared.

ACTO is building a division focussing on the online work of CYP therapists. This event is part of our commitment to growing a network of CYP online practitioners who work to share experience and develop best practice working with Children and Young People online.

This workshop will be recorded and you can use the ticket function to pre-purchase the recording before the event. This will be useful for colleagues who are not able to attend the event live and also for those who attend the event live and want to watch again. It will be available for ACTO members in the ACTO members’ area.

This workshop will be hosted on the Zoom meeting platform where we will use our camera and microphones to interact with each other as a group.

To support practitioners in this time of extraordinary circumstances we are offering access to this group for a self-select fee.

The self-select fee is a radical inclusion policy to open learning for all colleagues. The guide price for this event is £20.00, however, we appreciate that income varies greatly in different locations and circumstances. Please contribute what you can to help us maintain inclusive professional training.

All the colleagues at ONLINEVENTS and the presenters we collaborate with are committed to working in a manner consistent with the BACP Ethical Framework, which can be accessed on the link below. When registering for this event you are agreeing to be present and interact in a manner that is consistent with this Framework.

Workshop facilitators

Andrew Reeves

Dr Andrew Reeves is a Professor in the Counselling Professions and Mental Health, a BACP Senior Accredited Counsellor/Psychotherapist and a Registered Social Worker.

His practice experience spans over 35 years, when he first trained as a Samaritans volunteer at 18, before moving into social and work therapy. His research focus in working with risk in therapy, having experienced the suicide of a client during his training. Since then, he was published extensively in this area. He is previous Editor-in-Chief of Counselling and Psychotherapy Research journal, past-Chair of BACP and is Chair of the York St John Advisory Board Counselling and Mental Health Research Clinic. He supervises mostly doctoral research in counselling, psychotherapy and psychological trauma.

Sally Evans

Sally Evans is a Certified Transactional Analyst psychotherapist with an MSc in Psychotherapy and UKCP registered. Graduate of OTI – Cyber Therapist and Supervisor and ACTO member on both the Therapist and Supervisor registers.

Sally has over 25 years’ experience of working with CYP, both in person and remotely at where she was employed as the Clinical Lead. She has presented at UKCP, BACP, & OCTIA conferences on the topic of counselling CYP online and is the author of several articles on the subjects of CYP in Cyberspace and Suicide Ideation in Cyberspace. She was a member of the original BACP Expert Reference Group, which drew up the counselling competencies for “Working at a Distance.” She is an independent therapist, supervisor/consultant, and trainer, and can be contacted on


ACTO is supporting Neurodiversity Celebration Week

ACTO’s CYP team wish to bring awareness to Neurodiversity Celebration Week, which supports changes in attitude and understanding. Sienna Castellon, the founder of Neurodiversity Celebration week and a real innovator, has worked hard since 2018 to change minds and narratives from her own experiences, to ensure that we all move forward in a more enlightened and educated way. ACTO support this.

Here are some links about experiences from different celebrities who challenge stereotypes and help us to create an open forum for support, learning and of course, celebration.

Steve McQueen (3min 47sec):

Michael Phelps (2min 53sec):

Dr Maggie Aderin-Pocock (3min 55sec):

Chris Packham (4min 25sec):

Keira Knightley (4min 04sec):


Text, transition and transference

This article first appeared in the December 2019 issue of BACP Children, Young People & Families, published by the British Association for Counselling and Psychotherapy. BACP 2020© 

Felicity Runchman discusses the potential and the challenges of text-based online counselling with young people

Over recent years, articles portraying young people’s relationship with technology unfavourably have not been hard to come by. The sorry and rather discouraging story that’s often conveyed is that teenagers and young adults are becoming locked into anxious, reactive and solipsistic worlds, aided and abetted by their smartphones and devices.1 However, many such articles take a narrow focus on social media and gaming. As the most recent parliamentary report into the impact of social media and screen use on young people’s health conveys, much research into this area thus far has failed to capture the nuance between what constitutes ‘active’ and ‘passive’ screen use.2 The report reminds us that, among other beneficial online pursuits (such as researching and campaigning about social, political and environmental issues), many young people go online to seek and actively engage with support regarding their mental health.2

Text-based online counselling is one such type of support available. As a mental health practitioner who engages in this style of work with 11–26 year olds, I want to present and explore the potential – as well as some of the challenges – of this specific approach. While rapid advances in online communication have made far-reaching changes in the world of therapy, audio-webcam sessions – with the approximation of face-to-face contact that they provide – are often what come to mind when online counselling is mentioned. Text-based sessions, where a relationship between counsellor and client can be forged without either party seeing the other’s face or hearing their voice, represent something qualitatively different. An online therapeutic space, created and sustained through the written word alone, is something that holds particular appeal to many young people seeking support with their mental health. For practitioners as well, it can create new opportunities and perspectives, as I hope to explain.

Contracting, client suitability and managing risk

As with any kind of therapy, establishing structure and boundaries before text-based online counselling starts is fundamental. Given how ubiquitous online chatting is in most young people’s lives, it’s important to present the text-based online counselling space as distinct from other online communication. This might, for example, include gently giving guidance to new clients about making appropriate time and space for the therapeutic work. Of course, as a text-based online counsellor, I can never know for sure where my clients are physically situated when they interact with me. However, I can advise before the work begins that the hectic, public or distracting spaces that young people are so often drawn towards might not be the most appropriate setting. From an ethical perspective, it’s also essential to ensure the use of secure and confidential platforms for therapeutic exchanges, particularly if young clients are using shared laptops or devices. The confidentiality policy, shared with clients at the beginning of the work, outlines how their information is kept confidential on the secure platform (which both they and their counsellor require a password to access). We state that we will not share information without their permission unless there are exceptional safeguarding concerns, such as the counsellor thinking the client or someone else is at

serious risk of harm, or the counsellor feeling that the client is not able to take responsibility for their decisions. In keeping with GDPR,3 the confidentiality policy also details how client data are used and stored, and how long they are kept for – seven years after a client’s last contact with the service or seven years after their 18th birthday, whichever is longer – along

with their rights to view or request the amendment and deletion of such data. Clients are actively encouraged at the contracting stage and throughout the counselling process to request clarification from their counsellor about how the confidentiality and security of their data are maintained.

Gauging how suitable text-based online work will be for any new client is something to be approached carefully, and on a case-by-case basis. In an initial contracting exchange, I express curiosity about a client’s presenting issues and reasons for seeking online counselling and ask about their familiarity and ease with using online mediums to communicate. I then pose a series of questions about risk. At the agency where I conduct the majority of my text-based work, we aim to hold and work with risk in an online context, particularly if a client is reluctant to engage in face-toface counselling and may not actively seek support elsewhere. However, we are clear that online support may not be sufficiently holding, or the best means of support, for young people who are especially vulnerable. Key contraindications include suicidal ideation with intent, frequent or particularly risky incidences of self-harm or substance misuse, serious eating disorders, or clear signs of psychosis. While a high degree of relational rapport can be built through text-based work, with practitioners developing the ability to sense subtle changes within their clients in any given interaction, the absence of physical presence and visual cues can put the practitioner at a particular disadvantage when assessing and responding to risk. Therefore, a plan regarding how any increased concerns about risk would be handled in the work – for example, through the practitioner or agency liaising with a parent, guardian or GP– is mutually agreed at the contracting stage.

How text-based online counselling works

Another key thing to establish at the contracting stage is how clients would like to conduct their text-based online sessions. Asynchronous or message-based work involves the client sending a message (or, indeed, several shorter messages) to their counsellor each week by a mutually agreed day and time, with their counsellor subsequently responding within an established period. Synchronous or chat-based work requires both counsellor and client to come online at a specific time for a live instant-messaging interaction.

Allowing the client to select and change the way they work, not only invites them to exercise choice and agency, but can also prove a useful inroad to therapeutically relevant material. I recall several clients switching from what, for them, felt like the ‘safe’ realm of writing carefully crafted and highly edited messages to daringly entering the more spontaneous world of live chat. In each of these cases, the change appeared to signify a broadening in the client’s relational style and an increase in their general levels of confidence. Similarly, I have worked with very ‘chatty’ chat clients who have seemingly avoided reflection and genuine connection with their feelings during synchronous interaction – simply on account of their liveliness and charged verbosity. Changing to

message-based interactions has encouraged them to slow down, allowing time to process and think between communications. While the choice ultimately remains the client’s as to whether they opt for chat or message-based sessions, I’ll sometimes suggest they experiment with the other style if I feel there could be therapeutic gain.

What text-based online counselling can offer:

A means of reaching clients who would struggle to access face-to-face therapy

For some individuals, such as Jonathan, who was selective mute, text-based online counselling might be the only route to psychological support when conventional talking therapy is not an option.4 While I wouldn’t suggest that online work should be the default way of working with younger clients with physical disabilities or mobility issues, it can bypass many of the challenges around access that might otherwise deter such clients from seeking help. Disability and health issues aside, there are many other practical reasons why certain young people find face-to-face support difficult to engage with. Clients from more chaotic or disadvantaged backgrounds may miss sessions if parents or caregivers fail to bring them, for example, or if they cannot find the means to use public transport.

A safer, more manageable, relational space

Even when such ‘concrete’ barriers regarding access are absent, the most common reason I hear young people give for choosing text-based online counselling over other forms of support is that it feels safer. Clients often present it as a comfortable ‘testing ground’ prior

to face-to-face work. Social anxiety is an increasing issue among young people, many of whom would find the prospect of speaking face to face with a therapist just too daunting. For some, typing out a message feels more manageable, and the sense of anonymity this affords can discount feelings of shame and self-consciousness. This was the case with Nathan, a young man from a Christian background, concerned about his emerging sexuality and use of pornography – and the conflict these issues raised with his strong

religious beliefs and the values his family had instilled in him. Over a series of weekly message exchanges, I was able to normalise some of Nathan’s sexual curiosity and experimentation from a physiological and developmental perspective. In our emerging correspondence, we also explored his conflict from more philosophical and spiritual angles, by speculating on what Nathan’s God might want for him as he became aware of new feelings and possibilities, and how other men of faith might deal with similar challenges. With a presenting issue that seemed to be about a compulsive and ‘out of control’ behaviour, the pacing of weekly exchange sessions introduced a regulated ‘thinking space’ for Nathan. This helped break the shame-based loop he had created of acting on his impulses then instantly berating himself.

Some might argue that working online with young people who are socially anxious or chronically ashamed only serves to collude with their isolation and avoidance of the challenge of face-to-face relating. While I appreciate this rationale and would indeed, take concerns about any client who seemed ‘stuck’ in a closed-off online world to supervision, I see online work as a ‘way in’ and a route through which such difficulties can be worked with and gradually challenged.

An amplified opportunity for fantasy and transference

Working without a shared physical presence can unlock much therapeutic potential. It can be liberating, for both counsellor and client in text-based work, to strip away the audio visual cues and assumption-baiting ‘clutter’ that can influence people when they meet face to face. Who can honestly say we haven’t sometimes jumped to swift and unfair conclusions

when first taking in someone’s appearance, or hearing their tone of voice or accent? I have noticed an increase in younger clients who identify as trans, non-binary or gender-fluid, registering for the text-based online counselling service where I work. This could simply be due to the growing number of young people who define in this way, and the heightened mental health challenges that they face. However, I do wonder if working in a therapeutic space where one’s physical appearance and apparent gender identity aren’t as foregrounded as they might be face to face, specifically draws gender-nonconforming clients towards text-based online work. The same might be said for clients with concerns about body image.

Besides gender, lack of physical presence in the counselling relationship also makes awareness of age, class, ethnicity and social status less immediate. My clients know my first name so will likely imagine that I identify as female. However, they have no access to indicators of how old I am, what colour my skin is, whether I wear a wedding ring, or where my accent might suggest I’m from. Many clients show little curiosity about these things – perhaps feeling no need to ‘flesh me out’ or use me as anything other than a responsive listening presence. However, others clearly wonder. How they speculate and fill a space that is more ‘blanked out’ than in face-to-face work can be telling – illustrating how a context that may initially seem more ‘neutral’ is still fertile for fantasy and transference.

Jodie, 15, was stressed about her impending GCSEs and anxious about which career options would be available to her. She was also navigating various friendship groups and seeking to find her place among girls who wore make-up and were starting to date, girls who were more studious, and girls who were more ‘homely’. An upcoming break in our work, due to a holiday I was taking, brought up a surge of questions at the end of one of her weekly messages – ‘I hope you have a nice time. I’m not sure if I’m allowed to ask you this, but I wonder who you’re going on holiday with? Like, are you married and do you have children? As I can’t see you, it’s hard to know what you’re like’.

Over the weeks that followed, Jodie’s questions helped further our exploration of what it was like for her becoming a woman, what kind of woman she wanted to be, and what ‘models’ of womanhood were available to her – making her heightened curiosity about what kind of woman I was all the more understandable and therapeutically useful. Of course, Jodie may also have wondered about my personal life had I been seeing her face to face. In a text-based context, though, it felt more pronounced and perhaps easier to work with. While I don’t aim to uphold a ‘blank-screen’ neutrality in my face-to-face practice, I have found the inbuilt blank screen in text-based online practice provides a useful springboard to explore therapeutic relationships, speculations and fantasies.

Adjusted attunement and embodiment

Working without access to visual or auditory information about clients means certain key concepts in counselling have to be rethought. How, for example, can empathy or attunement be achieved when a client can’t be seen or heard? In my experience, being unable to rely on the sensory realms of conventionally ‘seeing’ and ‘hearing’ sharpens my sense of intuition. When the pace and length of Shanana’s usually swift and lively text interventions suddenly dwindled during a chat session, I sensed something had changed. I asked, ‘Can I check how you’re doing? I’ve noticed our communication has slowed down and you seem to be sharing fewer words in your messages’. She replied, ‘Actually, I’m crying and feeling really panicky – there’s too much going round in my head’. This led to a pause in our discussion of Shahana’s therapeutic material while we focused on some grounding techniques – with me guiding her through several breathing exercises and encouraging her to name three things she could see in the physical space she was in. As this example illustrates, there is potential to work with themes regarding embodiment in text-based online counselling – and both counsellor and client can make use of their embodied responses and ‘felt sense’ within the work. Guidance and communication around this may need to be more explicit – an example being when I might share with a client that I’m smiling in response to something they’ve written, or when I enquire as to what they’re feeling physically as we discuss certain themes.

Text as transitional object

A clear advantage of text-based online work is that links to websites and attachments can easily be shared with clients as an aid to psychoeducation. This allows clients to create their own set of easily accessible resources to refer back to as needed. On a more personal level, the text of therapeutic exchanges in itself can serve as an ongoing resource, which I conceptualise as being rather like a transitional object. Both synchronous and asynchronous styles of online working automatically generate a ‘transcript’ that the client can save and look back on. Given that I often work with clients at transitional times in their lives – for example, as they prepare to go to university – many have described this aspect of text-based online work as something that feels anchoring. I have also found it can ease the process of ending with clients who, for so many reasons, may struggle with saying goodbye.


Given that so many aspects of our lives have migrated online, it is unsurprising that traditionally face-to-face psychological support has followed. Text-based online counselling has emerged as a distinct form of support that, for all its apparent ‘click-of-a-button’ modernity, draws upon several time-honoured themes. As described, there is potential to return to a Freudian state of blank-screen neutrality in the counselling relationship. Also, for clients, there is the appeal of, what feels like, anonymity, as they dispatch their difficulties to be received and responded to by a seemingly faraway other. This brings to mind problem pages and agony aunt columns integral to traditional teenage magazines.

As I hope to have illustrated, online work can remove many conventional obstacles to young people seeking support. However, it can present new ones, and will not meet every client’s needs. Alongside more high-risk clients, for example, clients struggling with literacy and self-expression through writing may be less likely to find it a suitable medium. Technical problems sometimes mean sessions do not go according to plan and clients can still miss sessions and fail to engage for a variety of reasons. Pre-empting and working through these frustrations in a boundaried manner, for example, by agreeing at the point of contracting what to do if the connection drops, can strengthen the working alliance and provide a model of responsibility and perseverance.

I am not suggesting that online counselling should be a replacement for face-to-face support. However, further recognition of the possibilities that text-based online counselling provides, when carried out and supervised by specifically trained online practitioners, may see many more young people ‘clicking’ towards the support they need.

This article first appeared in the December 2019 issue of BACP Children, Young People & Families, published by the British Association for Counselling and Psychotherapy. BACP 2020©

Felicity Runchman is a BACP accredited counsellor, and a member of the Association For

Counselling & Therapy Online (ACTO), with a particular interest in providing online psychosocial support to young people and staff working overseas in remote and

challenging contexts. She has carried out online counselling with

the organisations Off The Record ( and Young Concern Trust ( and also works in private practice


1 Guardian [Online.] (accessed 15 September 2019).

2 House of commons science and technology committee. Impact of social media and screen use on young people’s mental health. (accessed 16 September 2019).

3 Guide to the General Data Protection Regulation. (accessed 16 October 2019).

4 Runchman F. My work with Jonathan. Stillpoint Magazine 2019; (accessed 15 September 2019).

Accessibility Toolbar