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COVID-19 (Coronavirus) Advice from ACTO for CLIENTS and NON-ACTO THERAPISTS

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14 replies on “COVID-19 (Coronavirus) Advice from ACTO for CLIENTS and NON-ACTO THERAPISTS”

Hi Debbie,

Doxy.me is new to me. I have asked the other board members if they have any experience with it. So waiting to hear back. i did have a quick look and they do say they are GDPR compliant and that they do not store client data. But they are an american company so I don’t know where their servers are located. It seems worth our while to have a much closer look and I will keep you updated on what we find.

By Post Author

Hi there,

I am struck that the only alternate to Skype mentioned is Zoom.us.

Can you confirm if you (ie acto-org.uk) have a commercial relationship with Zoom.us?

If not, are there other video conferencing platforms that you would recommend?

Finally can you confirm that the Skype private chat facility, which I believe doesn’t create contact lists and is end to end encrypted is not suitable to use for online therapy.

Many thanks

Hi Julia,

I can confirm that we have no commercial relationship with Zoom.us. In fact we are all volunteers caring for the online profession doing this in our free time.

We mention zoom because most of us use it and therefor we know it is encrypted and safe. And we don’t mention any others because we simply lack the time to check them all out.

I do know that a lot of therapists are happy with VSee. But I can’t give an ACTO endorsment as I simply do not know enough about it myself.

and please have a look at this PDF https://acto-org.uk/wp-content/uploads/2018/11/ACTO-GOVERNANCE-AND-GOOD-GUIDANCE-NOTES-Skype.pdf it explains why we think Skype is not safe enough.

By Post Author

I know of other therapists who use WhatsApp as it’s familiar and readily accessible for most clients. Just wondered what thoughts you had? I don’t wish to offer a platform (zoom) that I’m not familiar with myself although have no issues against further research. It’s just that will take a little while..

We are getting so many questions and we are working hard on a reply that will help you all. We are all volunteers so it will take a while. We hope to have it ready before the weekend so please watch our social media and website for more information on platforms.

By Post Author

I was told by the ICO that VSee is a secure alternative that is suitable for telemedicine.

We are getting so many questions and we are working hard on a reply that will help you all. We are all volunteers so it will take a while. We hope to have it ready before the weekend so please watch our social media and website for more information on platforms.

By Post Author

How do you feel about the use of Face Time for those of us with Apple kit?

I understand zoom is struggling with the traffic, are you able to recommend any other online platforms? Many thanks for your help in continuing to support our clients as much as we can.

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